Sr. IT Specialist
This individual works with technical teams and uses accumulated technical knowledge and judgment to solve problems encountered in a fast paced highly technical information technology environment. Support a mix of entry level and advance users in a demanding multi-user networked environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to):
Provide support to both local and remote employees in a Windows 7/10 environment. Track and document all incoming issue calls and resolutions into the helpdesk system Trackit. Setup new desktops, laptops, printers, and phones for new hires.
Provide additional support to Director IT infrastructure as a backup systems administrator for Windows Server 2003, 2008, 2012 and VMware servers. Trouble shoot, monitor and maintain LAN/Wireless network communications equipment. Assist with file server backups and file restorations using multiple backup systems for VM, NetApp, and EMC. Assist with the management and creation of user profiles using Active Directory which includes creating and applying group policies.
Provide high level technical support to end-users. Trouble shoot all issues involving hardware, software, and cloud based systems used by the company.
Other duties as assigned.
Complete understanding of Microsoft environments which include Windows 7, Windows 10, Windows Server 2003-2012. Working knowledge of Office 365 hosted Exchange Server and Sharepoint. Working knowledge of deploying VPN technologies for both internal and external users.
Complete working knowledge of Office Suite 2010, 2013, and 2016.
Good oral and written communication skills.