Neurocrine Biosciences – The Harris Poll Telehealth Survey Results
Neurocrine Biosciences – The Harris Poll Fielding Period June 29 – July 2
Q1: In which of the following ways have you received healthcare services since the COVID-19 pandemic began (i.e., since about mid-March 2020)? Please select all that apply.
|Telehealth w/ video||33%|
Q2: From which of the following types of healthcare professionals did you receive telehealth services since the COVID-19 pandemic began (i.e., since about mid-March 2020)? Please select all that apply.
|25%||Mental health (e.g. psychologist, psychiatrist, psychiatric, nurse practitioner/physician assistant)|
Q3: From which of the following types of healthcare professionals did you receive in-person services since the COVID-19 pandemic began (i.e., since about mid-March 2020)? Please select all that apply.
|12%||Mental health (e.g., psychologist, psychiatrist, psychiatric, nurse practitioner/physician assistant)|
Q4: Have you experienced the following with regards to receiving healthcare services since the COVID-19 pandemic began (i.e., since about mid-March 2020)?
|40%||I had an appointment that was previously scheduled in-person but changed to a telehealth appointment|
|39%||I wanted to have an in-person appointment with my healthcare provider but was unable to do so|
|37%||I postponed a medical appointment until I could see my doctor in person|
Q5: You indicated you had postponed a medical appointment until you could see your doctor in person. Have you been able to schedule/have an in-person appointment for that visit yet?
|Yes, I’ve had the appointment||74%|
|Yes, I’ve scheduled the appointment but am still waiting to have it||17%|
|No, I’m still waiting||7%|
|No, I gave up||3%|
Q6 How confident are you in the quality of care (i.e., care that is safe, effective, timely, efficient, and equitable) that you would receive with each of the following?
|Not Confident (net)||9%||31%|
|Not very confident||6%||19%|
|Not at all confident||3%||12%|
Q7: How satisfied or dissatisfied have you been with the telehealth services you received?
|Not Satisfied (net)||13%||13%||14%|
|Not very satisfied||9%||10%||10%|
|Not at all satisfied||5%||3%||5%|
Q8 For which of the following reasons were you dissatisfied with telehealth services you received? Please select all that apply.
|42%||Technology issues (logging-in, volume, video, etc.)|
|39%||It was difficult to explain my concerns|
|28%||The doctor didn’t really understand my concerns|
|26%||I had to wait a long time for the doctor|
|20%||I didn’t have access to video and could only do audio|
|20%||The doctor seemed distracted|
|19%||I didn’t understand what the doctor was saying|
Q9: In general, if you needed to receive healthcare services, if given a choice between a telehealth appointment or an in-person appointment, which would you prefer?
|Telehealth w/ video||18%|
Q10: For each of the following types of healthcare services, please indicate if you would prefer a telehealth appointment or an in-person appointment? Even if you do not anticipate needing the service, please provide your preference should the need arise.
|In-person||Telehealth (net)||With video||Audio-only|
|Management of a chronic condition||63%||26%||18%||8%|
Q11: You said you’ve recently seen each of the following healthcare professionals in-person or by telehealth. If you needed healthcare services from the following types of healthcare professionals in the future, would you prefer a telehealth appointment or an in-person appointment?
|In-person||Telehealth (net)||With video||Audio-only|
|Mental health (e.g., psychologist, psychiatrist, psychiatric nurse practitioner/physician assistant)||39%||53%||35%||18%|
Q12: Which of the following would you say are advantages to telehealth over in-person appointments? Please select all that apply.
|Not having to travel||55%|
|Faster (less time waiting)||46%|
|Decreased risk of exposure to germs||43%|
|Able to schedule appointments sooner||36%|
|Access/see a specialist that would not otherwise be possible||24%|
|None – there are no advantages to telehealth||8%|
Q13: Which of the following would you say are disadvantages to telehealth vs. in-person appointments?
|No physical exam||57%|
|The healthcare provider might miss something due to limited view/observation of the patient||53%|
|Does not monitor vitals||52%|
|None – there are no disadvantages||5%|
Q14: Thinking ahead to future medical appointments; if given a choice, how likely will you be to schedule a telehealth appointment?
|Not Likely (net)||46%|
|Not very likely||27%|
|Not at all likely||19%|
Q15: How much do you agree or disagree with each of the following statements?
|Strongly & Somewhat Agree||Strongly & Somewhat Disagree|
|It’s important to me to have the ability to choose how I see my healthcare provider||87%||13%|
|Telehealth appointments were a great option during the pandemic, but doctors’ visits are best in-person||82%||18%|
|Telehealth appointments meet some but not all my healthcare needs.||81%||19%|
|I will always prefer in-person doctors’ visits to telehealth.||80%||20%|
|I like the convenience of telehealth, but don’t want it to replace in-person doctors’ visits.||79%||21%|
|I worry that if I don’t have an in- person appointment with my doctor something will be missed||78%||22%|
|Having healthcare providers who offer both in-person and telehealth visits is important to me.||72%||28%|
|I’m ok with telehealth appointments as long as I can see my doctor in person once or twice a year.||70%||30%|
|If I can’t see my doctor in person, I won’t receive the care I need.||62%||38%|
Q16: Are you currently being treated for any of the following health conditions as diagnosed by a healthcare provider? Select all that apply.
|In Treatment (net)||65%|
|Hypertension or high blood pressure||28%|
|Mental illness (depression, anxiety, eating disorder, etc.)||18%|
|Neurological disorder (migraines, movement disorders, epilepsy, dementia, etc.)||9%|
|Rheumatoid arthritis or psoriatic arthritis||9%|
|None / Not in treatment||30%|
|Decline to answer||5%|
Q17: In general, would you say your overall health is…?
Q18: Are you covered by any of the following types of healthcare insurance plans? Please select all that apply.
|Has insurance (net)||91%|
|Non-Medicare/Medicaid insurance (subnet)||54%|
|Federal/State exchange ACA||5%|
|None / Not insured||9%|
Q19: Have you ever served on active duty in any branch of the U.S. military?
Q20: What is your current U.S. military status?
|Veteran (but not retired)||46%|
This survey was conducted online within the United States by The Harris Poll on behalf of Neurocrine Biosciences from June 29 to July 2, 2021 among 2,589 U.S. adults ages 18 and older. Results were weighted where necessary to bring them into line with their actual proportions in the population. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.